What does “Porting” or Local Number Portability mean? 

Local Number Portability, aka “porting”, as defined in the Telecommunications Act of 1996 is “the ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another”.  

What is required by Stratus Telecom Inc before the porting process begins? 

  •  A list of numbers your business wants to port to Stratus Telecom
  •  A recent copy of the phone bills(less than 30 days old). Required information is taken directly from bill such as Billing Telephone Number, service address, etc. 
  • A signed Letter of Authorization (LOA) and/or RESPORG – These are the documents that allow Stratus Telecom to port your numbers and toll free numbers, respectively.
  • Which numbers will be assigned 911, and the corresponding address(es)

What phone number(s) should we port to Stratus Telecom? 

Stratus Telecom can port any working telephone number that resides with your local exchange carrier. Generally businesses request to keep any phone number that is published (i.e. the main business number, toll free numbers, important direct dial numbers etc.). 

Can we port a toll free 800 number? 

Yes, toll free numbers are possible to port.  Same time frame as DIDs(phone numbers)

Can we port a number with DSL on the line? 

Technically, yes- the number will port. However the DSL feature will not remain on the line once ported. 

What if we have a contract with our current Local Service Provider (LSP)? 

You need to contact your service provider to discuss the termination agreement. You may have to agree to pay an early termination charge prior to requesting to port the number(s).

Is there a specific time that the number(s) port on the FOC date? 

There is a 2-hour window (11AM-1PM EST) when the number(s) port.

 Projects above 49 DIDs can request a specific time, Mon-Fri,  11am – 4pm EST.

Is it possible to cancel or move the port date after the FOC is received? 

Yes. However, Stratus Telecom strongly advises against moving the FOC date as the cancellation or change of date prior to the FOC date this could result in a loss of phone service. 

Porting Cancellation/Reschedule Fees

Notice of at least 72 hours before scheduled port date ($0.00)

Notice of at least 48 hours before scheduled port date ($25.00 per number)

Notice of at least 24 hours before scheduled port date ($95.00 per number)

Notice day of port date ($350 per number) 

Can we request a port date on a holiday or weekends? 

No, it is not possible to port numbers on Holidays or weekends. Ports must take place during standard business hours. 

 After the numbers port will we need to call our previous provider and make any changes/cancel account? 

Stratus Telecom recommends that you call your old service provider 2 days after the port take place to make sure that you will not be billed for the numbers that ported, or any other numbers you do not need. 

Note: Be careful not to close your account completely if you have any numbers on the account that should remain active, such as your fax number. We advise not to make any changes or cancellations the same day as the port. If any changes are made before the port takes place the port will get rejected and not take place. 

“Potential Spam” or Similar showing up when calling outbound

WHAT’S HAPPENING?
Carriers have begun to block and ID outbound calls if they appear unwanted or fraudulent. In an effort to protect consumers against abusive robocalls, carriers are increasingly implementing call blocking programs and Spam Likely Call IDs.
AT&T, Verizon and T-Mobile increasingly blocking calls and tagging calls as spam that they feel fit typical robocalling campaign characteristics such as high-volume, short-duration calls originating from a single number.

WHAT CAN I DO?

Request whitelisting of legitimate outbound calling use cases. There are many, many legitimate use cases for high-volume, short-duration calls including school closing notifications, weather alerts, medical updates and patient reminders. These are entirely valid and legitimate use cases where recipients want to receive these calls and have opted-in to receive these calls; however, when viewed en-masse at the network level, they can look like illegal robocalling.
In order to ensure your outbound calls are not miscategorized as unwanted or fraudulent calls by the wireless carriers, we highly encourage you to proactively request whitelisting of legitimate outbound calling use cases from each of the major wireless carriers.
Below are websites where you can submit whitelisting requests:

· AT&T/Wireless/Call Protect/HIYA: Click Here 

· Verizon/Wireless/TNS: Click Here

· T-Mobile / FirstOrion / PrivacyStar: Click Here