Empower your customer experience with an innovative and reliable solution. Connect your company to the world.
Host multiple clients in the same installation while insuring a strict separation between their data.
A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.
A performant queueing mechanism ensures the distribution of interaction, whether calls, email, SMS, or social, to the qualified agent.
Interactive Voice Response (IVR)
Easily create self-service IVRs by connecting boxes with access to TTS, Speech Recognition, Databases, and REST APIs.
Skill-based Routing for Inbound and Outbound
Connect customers to the agents that are the most qualified to provide the best customer experience.
Support for Text-To-Speech
Integrations with Amazon and Google speech synthesis to quickly create audio file or play the text directly from IVRs.
Coaching & Monitoring
Call recordings, transcripts, and live monitoring, combined to evaluation forms, offer the ideal tool for coaching and training new agents.
Real-time Queues Statistics
Access statistics in real-time directly from IVRs to make smart decisions on calls routing and reacting to special events.
Place calls directly with a simple click from your favorite CRM, or web page, to an IVR, sales representative or support team.
All administrator and agent applications are available via a modern and appealing web-based interface.
Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.
Integration with a Diversity of Channels
Whether for calls, SMS or social channels, it is fast and easy to integrate with a new provider.